As a service to our customers, we arrange the shipping of orders via one of our preferred carriers. All charges are proforma and will be included on your order’s final balance.
Two options are available :
White glove service: our shipping partner will unload, unpack, check and install the product in the room of your choice.
Simple service: our shipping partner will unload the product and deliver it in front of the building.
All transports managed by The Invisible Collection are insured and claims for freight damage must be made immediately (within 24 hours of delivery).
If you choose to manage your own freight and delivery, The Invisible Collection must be notified of the specific details of the movement. The fee to move the product from a manufacturer to a terminal for “customer’s own” pick-up will be added to the balance due. The location of the pick-up by the client or the client’s agent may trigger sales tax responsibility at that location. If customer selects their own freight carrier, freight claims must be filed directly with the selected carrier. The Invisible Collection is not responsible for a customer’s own or third party freight damage and claim.